True/False Challenges
Quick-fire questions to test your recall.
Chapter 1 - Communicating in the Digital Workplace
The fundamentals of professional communication.
Chapter 2 - Planning Your Message
Strategies for effective message planning.
Chapter 3 - Organizing and Drafting Your Message
Structuring your message for clarity and impact.
Chapter 4 - Revising Your Message
Techniques for refining and proofreading your message.
Chapter 5 - Daily Workplace Writing Channels
Choosing the right channel for your message.
Chapter 6 - Persuasive Writing Situations
Physical, cognitive, and social change throughout the life span.
Chapter 7 - Negative Writing Situations
How we think about, influence, and relate to one another.
Chapter 10 - Communicating Professionally in Person
Strategies for effective face-to-face communication in the workplace.
Chapter 11 - Business Presentations
Crafting and delivering compelling presentations for professional audiences.
Chapter 12 - The Job Search, Résumés, and Cover Letters
Crafting compelling résumés and cover letters to succeed in your job search.
Chapter 13 - Interviews and Follow-Up
Strategies for successful interviews and professional follow-up.